Q & A

Q: Where do I start?

A: Contact Us! It is always easier to talk things over, chances are we have done a setup at your location, and if not, let us do some of the work for you, we will ask you a few questions and create a custom free estimate for you!

Q: How to order?

A: Please check the Rates Page for pricing. Then submit an inquiry by clicking on the Contact Us tab. Please be sure to include the following information:

1.Event Date & Location

2.Product(s) Needed

3.Number of each product needed (# of Guests)

4.Color Requests (for each product)

5.Your Name & Contact Info

Q: How far in advance should I place an order?

A: We generally recommend placing orders AT LEAST 1-3 months in advance to ensure rental items are available. Please keep in mind that your date will not be held until you $100.00 deposit and signed contract has been received.

Q: Do you require a deposit?

A: Yes, there is a $100.00 additional deposit required with the signed agreement. Any charges for damaged and/or missing chair covers or accents will be deducted from the deposit following the event, otherwise the deposit will be returned in the mail to you within 5 business days of your event.

Q: Do you ship products?

A: Not at this time, although we may consider shipping in the future, part of the reason our products are such a great deal is because, we do all the work! (setup & teardown)

 

Q: Can I change the number of rental items that I have reserved?

A: Yes, the reserved items number may be adjusted up or down anytime 30 days or more PRIOR to your event date.

 

Q: Can I cancel my order?

A: Yes, you can cancel your order, however any paid deposit will not be refundable.

 

Q: Is there a delivery charge?

A: Delivery is free within 25 miles of Syracuse, NY – otherwise, delivery charge depends on distance.

 

Contact us anytime – we are here to serve you!

Nicole@AmbianceDesigners.com

 

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